Privacy Policy
Last updated: 23 March 2026
1. Introduction
Welcome to Maxtel AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or use our services
- Contact us via email, phone, or contact forms
- Subscribe to our newsletter or marketing communications
- Request a demo or consultation
- Make a purchase or transaction
This information may include your name, email address, phone number, company name, billing address, and payment information.
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Send you marketing communications (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Portability: Request transfer of your personal information
- Withdraw Consent: Withdraw consent for processing where applicable
To exercise these rights, please contact us using the contact information provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Maxtel AI
U217 14 Lexington Drive
Bella Vista, NSW 2153
Australia
Phone: 1300 21 31 41
Email: admin@maxtel.ai